SHIPPING, REFUND & CANCELLATION
In case you receive a wrong or defective product, do let us know at the earliest; we offer free replacement if informed within 7 days of receiving your order. You can write to us at email@example.com or call us at +91- 8826993218 (9:30 AM - 6:30 PM, Monday - Saturday).
Nurturing Green is not responsible and does not guarantee refund for cases where:
- Plants and other gift products items are delivered to incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
A full refund for cancellations is allowed if made 24 hours prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Nurturing Green, refund takes 8-10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.
Orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on at +91- 8826993218 (9:30 AM - 6:30 PM, Monday - Saturday). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
Usually, we dispatch orders within 2-3 business days and it is delivered to your address in approximately 4-6 business days from the time of order. Kindly note, some deliveries may take 8 to 10 days to reach in case of remote locations as its dependent on the serviceability by the logistics partners.